All Systems Operational

About This Site

Welcome to our status page.

If you're experiencing an issue not listed here, please contact us at support@clockwisemd.com or call 1-800-729-1363.

Uptime reports on this site are overly sensitive to response times and may not represent actual availability. Please contact support if you would like an accurate uptime report.

Degraded Performance or Outages to Infrastructure and Deployment may not affect users on Clockwise.MD unless indicated as an Incident.

Web Site Operational
90 days ago
99.98 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
EHR Integration Engine Operational
SMS Texting Operational
Metrics Operational
Windows App ? Operational
Infrastructure Operational
90 days ago
99.97 % uptime
Today
AWS cloudFront ? Operational
AWS ec2-us-east-1 ? Operational
AWS rds-us-east-1 ? Operational
AWS route53 ? Operational
AWS s3-us-standard ? Operational
Redis Labs AWS/us-east.mz.1 ? Operational
SendGrid API ? Operational
SendGrid SMTP ? Operational
SendGrid Event Webhook ? Operational
SendGrid Parse API ? Operational
Twilio SMS Operational
Twilio REST API Operational
Ably Publish/Subscribe ? Operational
90 days ago
99.97 % uptime
Today
Deployments Operational
CircleCI ? Operational
GitHub ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Web Site - Uptime
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Web Site - Server Response Time
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Web Site - Full Page Response Time
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Web Site - Apdex
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Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019
Resolved - This issue has now subsided and integrations are processing normally
Mar 20, 11:07 EDT
Monitoring - We've identified the issue as being one of our caching databases being overloaded with stale data. We are clearing stale references now, inbound integration messages should start processing correctly again.
Mar 20, 09:58 EDT
Investigating - We're currently investigating integration performance issues. We'll post another update within 10 minutes.
Mar 20, 09:44 EDT
Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019
Resolved - This incident has been resolved. The correct times should now appear on the patient queue and nurse screen.
Mar 10, 10:21 EDT
Investigating - Times shown on the patient queue and nurse screen are behind by 1 hour since daylight savings time began this morning. We've identified the cause and will post an update when the issue is resolved.
Mar 10, 08:49 EDT
Mar 9, 2019

No incidents reported.