All Systems Operational

About This Site

Welcome to our status page.

If you're experiencing an issue not listed here, please contact us at support@clockwisemd.com or call 1-800-729-1363.

Uptime reports on this site are overly sensitive to response times and may not represent actual availability. Please contact support if you would like an accurate uptime report.

Degraded Performance or Outages to Infrastructure and Deployment may not affect users on Clockwise.MD unless indicated as an Incident.

Uptime over the past 90 days. View historical uptime.
Web Site Operational
90 days ago
99.98 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
EHR Integration Engine Operational
SMS Texting Operational
Metrics Operational
Windows App ? Operational
Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS cloudFront ? Operational
AWS ec2-us-east-1 ? Operational
AWS rds-us-east-1 ? Operational
AWS route53 ? Operational
AWS s3-us-standard ? Operational
SendGrid API ? Operational
SendGrid SMTP ? Operational
SendGrid Event Webhook ? Operational
SendGrid Parse API ? Operational
Twilio SMS Operational
Twilio REST API Operational
Ably Publish/Subscribe ? Operational
90 days ago
100.0 % uptime
Today
Deployments Operational
CircleCI ? Operational
GitHub ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Web Site - Uptime
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Web Site - Server Response Time
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Web Site - Full Page Response Time
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Web Site - Apdex
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Past Incidents
Jun 19, 2019

No incidents reported today.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019
Issues opening patient demographics modal
Resolved - We've determined the issue to be related to a website update and have rolled back the change for further testing. Demographics modals should now be working properly again.
Jun 12, 08:46 EDT
Investigating - We're currently getting reports that the patient demographics modal is no longer opening. We're investigating potential causes now.
Jun 12, 08:36 EDT
Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019
Integration Outage
Resolved - Messages have been processing in under a second for the last 2 hours.
Jun 9, 21:20 EDT
Monitoring - DocuTAP's Integration Engine is back online and processing messages. The backlog of messages will take time to clear and we are monitoring the situation. The status will remain at Partial outage. We'll post another update as new information arrives.
Jun 9, 14:10 EDT
Identified - The issue with CW/DT integrations is related to the DT integration engine outage. For DocuTAP customers, you'll continue to receive updates from the DocuTAP support and account management teams.
Jun 8, 16:54 EDT
Investigating - We're currently investigating DocuTAP integration issues. Changes made in Clockwise.MD are currently not making it into the Practice Manager.
Jun 8, 13:28 EDT
Jun 7, 2019

No incidents reported.

Jun 6, 2019
Sporadic "We're sorry, but something went wrong" error messages
Resolved - This incident has been resolved.
Jun 6, 13:33 EDT
Monitoring - We have freed up space on the servers and are seeing error rates drop. We will continue to monitor the situation.
Jun 6, 11:16 EDT
Identified - We've seen an increase in errors relating to available memory. We're currently freeing up space on our servers now.
Jun 6, 10:21 EDT
Investigating - We are currently investigating a reported issues on error pages. We will update this message in 10 minutes with more details.
Jun 6, 10:11 EDT
Jun 5, 2019

No incidents reported.

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