Delay in Processing Inbound Messages from DocuTAP

Incident Report for Experity Queuing & eRegistration

Resolved

Inbound messages are now steadily processing in near-real time.

Posted Dec 26, 2018 - 20:42 EST

Monitoring

System-wide lag in message processing has declined from a peak of roughly 30 minutes down below 5 minutes and continues to trend downward. We will continue to monitor as the interface queue works down to zero.

Posted Dec 26, 2018 - 19:19 EST

Investigating

We are experiencing a significant gap in the time between receiving and enqueuing status update messages from DocuTAP vs. completing processing on those same messages. We are adding additional resources to the Clockwise integration engine in order to increase processing capacity and will continue to monitor the ongoing lag on new messages.

Posted Dec 26, 2018 - 15:46 EST

This incident affected: Data Integrations (EHR Integration Engine).