Elevated Job runtime causing concurrency errors

Incident Report for Experity Queuing & eRegistration

Resolved

Our vendor has reported the issue resolved and we're seeing jobs process normally again.

Posted Dec 03, 2018 - 11:44 EST

Monitoring

We've added more resources to account for job errors and the number of remaining jobs is lowering.

Posted Dec 03, 2018 - 11:16 EST

Identified

We've identified slowness in availability for our real-time updates provider, we're now looking for mitigation strategies.

Posted Dec 03, 2018 - 11:09 EST

Investigating

We're seeing some of our real-time update tasks taking longer to complete than normal, causing other background tasks to take longer to complete than usual (including integration updates).

Posted Dec 03, 2018 - 11:05 EST

This incident affected: Queuing & eRegistration (Web Site) and Other Infrastructure (Ably Publish/Subscribe).